Hell Has Frozen Over

I dread having to deal with big companies like Bell or Rogers. (Cue Darth Vader theme.)

No one ever knows anything and there is absolutely nothing they can do for you once they have hooked you with their sales pitch other than talk to their manager or supervisor- who, when it boils down to it, can’t do anything either. They already have your money and you really don’t have any other options- why would they care?

But this changed yesterday.

I have put off getting a mobile phone for years. They are great if your company is footing the bill but that was one gouge I was more than happy to put off as long as I could. Besides, do you really need to be reachable 24 hours a day? When you don’t have kids or drive a car?

Part of the problem is that I don’t know what questions I should be asking and the three different people I dealt with before last night each told me something different. What the first person sold me shouldn’t have been sold to me because the SIM card is not compatible with the phone. Shouldn’t she have known that?

I spoke to the second guy on the phone who basically said he could do absolutely nothing unless I brought it in for troubleshooting. The third guy didn’t have a clue what to do and basically contradicted everything the previous people had told me with his excuse being, “I don’t know what they told you.” Aren’t you all working off the same script?

I went in yesterday expecting absolutely nothing. I was having a crappy day and I was anticipating the worst.

The first bonus fry was that I did not have to wait for someone to help me.

I ended up talking to a guy who is actually a tech so he explained why that chip didn’t work with the phone I had and even checked to see if there were versions of this SIM card around that he could give me. He suggested a work around that I may or may not try but I was blown away by the effort.

That is all it really takes. (I should have bought a lottery ticket.) I would have asked him to marry me except that I am already involved in a relationship.

So thanks, Mike, for restoring my faith in humanity.

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~ by angryegg on May 7, 2009.

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